FAQS
What do your branding packages involve?
At LIV X MEDIA we put a lot of thought into your designs to make sure they are perfect and that you are happy with the final outcome. Once you have purchased your package, you will be provided with a project start date. We encourage you to present us with your ideas/ a mood board prior to this date. This will ensure we are on the same page when turning your vision into a reality. We will firstly present you with some initial designs, with your feedback we will make some revisions. 2 revisions are included in the package and the turnaround time for any branding package is normally around 1-2 weeks.
What is the difference between a primary, secondary and submark logo?
A primary logo is your most used design, it gives a clear visual representation of your brand as it includes your full business name. A secondary logo design is a variation of your primary logo. A submark logo is a simplified version of your primary design, it may just be the initials of your business name or an icon that is recognisable. It is important to have different logo designs to ensure you are effectively presenting your brand image across different platforms and elements.
How long does it take to completely design and build a website?
This varies depending on the size and complexity of the project. It is possible to put together and complete an entire website within a few weeks. Once we know your requirements, we will be able to provide you with a better idea of how long the project will take. If you are looking for a quick turn around, please get in touch as we are able to offer an extremely fast service to meet a deadline or launch date.
Why choose us to build you a website?
At LIV X MEDIA we work hard to perfect each site we develop. Our prices are extremely competitive and you will always be speaking directly to your designer. Not often do you get an incredible, value for money service with a small price tag, but with us you do!
Can you provide content for our website?
Yes, we have an in house team of highly skilled copywriters who can help write some of the content for your website or everything. We will require some key information from you to write copy that is tailored to your business. We also have in-house photographers, videographers and content creators who can visit your UK location to take the perfect shot. Get in touch for more information.
Do I need a mobile website?
Yes absolutely, most of your site visitors will be viewing your site from a mobile device, so it is important that your website looks great on a variety of devices. With all website design and build packages, we work hard to ensure that your site is mobile friendly.
Someone else created our website but can we purchase your Marketing Boost Package?
Unfortunately our Marketing Boost Package is only available to clients we have created a website for. This is because parts of the package require back end access of the site and the customer management software.
What do you build your websites on?
Primarily, I use Wix, which is an incredible platform with great tools and features to make your website not only stunning but user friendly and easy to navigate.
What is web hosting?
This is the service that keeps your website online and is an ongoing cost of any website published. It's important to choose the right provider and as there are so many website hosting companies to pick from, this can be extremely daunting. Your website needs a reliable, affordable and dependable host- preferably one that regularly backs up your website and keeps your files safe and secure. We can take away all of your troubles of trying to find the right website hosting company as we use a trusted company who ticks all of the boxes. Website hosting, maintenance and support packages are billed monthly and must be paid on invoice to keep your site live.
What is SEO?
SEO stands for Search Engine Optimisation. Done correctly, SEO will help to ensure that your website is ranking as high as possible when people search on Google or another search engine. This is done by researching and setting up keywords and optimising page titles.
What is a domain name?
A domain name is the address of your site, used for your customers to find you on the net. We can help with finding a domain for your business, registry and management.
What do your visual packages include?
We have various visual packages for you to choose from, which include promotional videos and high quality shots. Our official partner NXC Visions treats every project individually and with care so that your content fits perfectly with purpose.
What do your social management packages include?
Our social media management packages include content creation for Instagram and Facebook feed/story posts / IGTV/Reels, TikTok videos and that is just the start. With in depth research into your business or brand, we can tailor make a plan which can transform your social channels. We will work closely with you to ensure we understand what's important to you.
How long do your printing packages take from start to finish?
Normally the design stage takes between 5-12 days, including 2 revisions. Depending on the quantities and finishes of your materials the printing can also take up to 5 working days. If you are looking for something printed quick, get in touch as we offer an express print service too!
I would like some other printed materials but I can't see them on your packages?
Get in touch with your requirements and we would be happy to help. Please provide us with your quantities and finishes so we can put together your personalised quote.
With your design and print service, can you just design me the artwork and I will arrange printing?
Absoloutely, as we have a lot of international clients, we are happy to offer this service. Get in touch with your requirements so we can put together your personalised design quote. We will send you high quality digital files of your designs once the project is complete.
Do we need a face to face meeting before we begin any project?
We are always happy to meet up with local clients to discuss a project in person. However, we understand that this isn't always possible. We will need to discuss a few things before we begin, but this can all be done over the phone at a time that suits you or by email.
What types of businesses do you work with?
We work with a wide range of businesses from all over the world from a broad range of industries. We treat all of our clients the same, no matter your size. Whether you're a one-person operation or a large organisation, you'll get an amazing level of service and support.
Are there any other hidden costs?
No. We don't believe in hidden fees or unexpected bills. No-one likes to be hit with a cost they didn't know about. We are 100% transparent with all costs before starting any project. Some packages are purchased upfront before a project begins and some are billed monthly. You'll know what to pay and when before the project begins.